Frequently Asked Questions
FOR CUSTOMERS
Kids Parties Age 1 – 6 years
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Q. I’ve filled in a booking form. What happens now? Do I pay on the day? How do I get the invitations?
A. Thank you for completing a booking form. Your booking with us has been reserved for the date and time you requested and no one else will be able to reserve that slot.
You will receive a hire quote via email within the next 48 hours (please keep an eye on your spam mail). The quote will be valid for 2 weeks from that date and it contain full details and prices of the package requested, plus any extra’s you may have chosen.
If any amendments or changes are required, please email us.
If you are happy with the quote, you can choose to accept it. You will then need to pay a deposit of £100 which is non-refundable or transferable in the event of cancellation.
The deposit will need to be paid by the expiry date on your quote and will be taken off the total hire fee. Details on how to make payment along with your personal reference number will be on your quote.
Once, the deposit has been received, you will receive a booking confirmation email with an invoice which will confirm that outstanding balance and due date the remainder of payment is required by. The balance will be due 2 weeks before the event.
If you have requested a digital invitation, this will be emailed to you at this stage, or alternatively call the number given on your invoice to arrange collection of your invitations from the venue.
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Q. What’s included in the party package?
A. Our party package will include everything that is listed on our website and your quote. Our party packages may change from time to time but will always include a Disco with a DJ and Party Host included.
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Q. Do you decorate the Venue?
A. No, the venue is not decorated but you are welcome to bring balloons, banners and any other decorations you wish to bring. Please note that we DO NOT allow any confetti balloons, table sprinkles, confetti or party poppers to be used in the venue.
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Q. Do we need to decorate the venue?
A. Decorating the venue is entirely a personal choice. If you bring no decorations, you and your guests will still receive an AMAZING Palm Beach Party.
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Q. How early can we arrive to set up for a birthday party?
A. We allow courtesy access to the venue 30 minutes before the start time. (Subject to availability) Don't panic, it may not seem long but it's plenty of time). There is no option to extend this.
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Q. Am I able to bring in additional services such as a face painter?
A. Yes you are. That’s no problem at all. Just let us know beforehand so that we may set up an area for you.
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Q. Do you provide drinks in the package?
A. No, drinks are not provided in the party package. You are welcome to bring squash or other soft drinks for the children. We can provide jugs and water if needed. The bar will also be open for you, or guests to purchase drinks from the bar.
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Q. You only provide 40 printed invitations, is this the maximum number of people we can invite?
A. No, we only provide 40 printed invitations in with our package, but you can invite as many people as you like including friends, family, grandparents and older and younger brothers and sisters.
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Q. What games do you play?
A. We facilitate and play age appropriate games such as pass the parcel, musical bumps, musical statues, dancing and Disney games.
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Q. Can I change the date of my booking?
A. Should you wish to change the date of your event (once it has been confirmed with the payment of a deposit) we will allow the hirer to change the date (subject to availability) but a fee of £100 will be required for the date move. This fee will need to be paid before the new date can be confirmed.
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Q. Do you have a cancellation policy?
A. Yes, details of our cancellation policy can be found here in the terms and conditions of hire https://www.clubpalmbeach.co.uk/t-c-s
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Q. Can we give the DJ a playlist?
A. We have a very versatile DJ who will play all genres of music and takes requests on the night, however if preferred, you may email a playlist of a MAXIMUM OF 10 songs to clubpalmbeach@gmail.com as this will give the DJ an idea of what you would like. But please do not be disappointed if all the songs on your list are not played on the night.
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Q. Do you provide food?
A. You have an option at the time of booking of adding our Hotdog Package to your booking. We will provide just Hotdogs as per the description. Alternatively you are welcome to bring your own food, buffet or use an external catering company. This also includes ordering in pizza which is a popular choice.
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Q. Is the building disabled friendly?
A. The building has full disabled access and disabled toilets available on request.
Q. Is the public allowed in during a party or function?
A. No. Our venue is ONLY open for private functions or events. The venue is therefore exclusively yours during the period of hire.
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Q. Is there security or would someone need to be on the door?
A. We ask that a responsible adult preferably over the age of 25 is appointed to monitor the doors at children's parties to prevent entry to anyone who is not permitted access and to prevent guests of the party leaving the premises. Alternatively for an additional charge you can appoint an employee or SIA door supervisor to monitor the door. The person you nominate MUST remain on the door for the entire party.
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Q. Where can you park?
A. Free Car Parking is available in Swansgate Multistorey Car Park Monday - Saturday until 6pm which is adjacent to the club.
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Alternatively, parking is available at
Tithe Barn Road
Wellingborough NN8 1BP
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Or Doddington Road Car park behind the
Kebab Shops