Question 1

"Is it safe?"

Accepted Answer

Yes — very safe!
The venue Palm Beach operates with exceptionally high safeguarding and safety standards, far above those required for normal community venues.

Our team includes:
Highly Qualified Safety Staff
Lead First Aider – a First Aid at Work Trainer (she trains other first aiders professionally).
Head of Venue Security – a licensed Security Industry Authority (SIA) Door Supervisor and accredited SIA Door Supervisor Trainer.
Child Protection Officer – a retired Youth Offending Officer with years of frontline safeguarding experience.
Venue Manager – a qualified Trade Union Congress (TUC) Health & Safety Workplace Representative, trained in workplace safety, risk assessments and operational compliance.
Volunteer Team – many hold Level 2 Safety Steward qualifications, trained in crowd safety and incident response.

Staff Training
Our staff and volunteers complete ongoing training in:
Safeguarding Children
Protection of Adults & Safeguarding from Abuse
Disability Awareness
Modern Slavery Awareness
Drugs Awareness
Award in Under-Age Sales Prevention (AUASP)
Drink Spiking Awareness
Age Verification
Plus many more

Palm Beach is not-for-profit social impact venue, not a nightclub

Your safety is always our highest priority.

Question 2

How do I book?

Accepted Answer

Visit clubpalmbeach.co.uk to view packages and submit your booking request.

Question 3

What happens after I submit a booking form?

Accepted Answer

Your chosen date/time is reserved.

You'll receive a confirmation email within 48 hours, followed by an invoice.

A deposit is required within 2 weeks to secure your booking. Payments are non-refundable and non-transferable.

Once received, you'll get a email receipt and due dates for final balances will be shown on your invoice.

Question 4

Do I need to pay a deposit?

Accepted Answer

Yes. Deposits are required within 14 days and are non-refundable.

Question 5

What’s your cancellation policy?

Accepted Answer

All payments are non-refundable. View full T&Cs here:
👉 www.clubpalmbeach.co.uk/t-c-s

Question 6

How long do we get to set up before our function?

Accepted Answer

We provide 20 minutes of complimentary set-up time before your party. While this may not seem like a lot, we assure you it’s usually plenty — and our team will be on hand to help ensure everything runs smoothly.

Please note, this set-up time is complimentary and subject to availability, especially during busy periods with back-to-back events. We will always aim to notify hosts in advance if the set-up time will be reduced, and we truly appreciate your understanding.

If you feel you'll need more time to prepare, we recommend advising a slightly later start time to your guests — but please note your function will still end at the time confirmed on your booking.

Question 7

Is there a kitchen available at the venue?

Accepted Answer

No, there are no kitchen facilities on-site. You are welcome to bring your own food or use external caterers, but all food must be fully prepared before arrival. We do not offer cooking, heating, or refrigeration facilities. Please ensure any hot food is delivered ready to serve and that you bring any utensils, serving trays, or extras you may need.

Question 8

Where can we park?

Accepted Answer

Free parking nearby:
Swansgate Multistorey (until 6PM)
Tithe Barn Road Car Park (NN8 1BP)
Lay-by directly outside the venue for drop-off/collection ONLY

Question 9

Is the venue private during my event?

Accepted Answer

Yes—all parties and events are exclusive-use only.

Question 10

Is the venue accessible?

Accepted Answer

Yes—step-free access, disabled toilets, and Blue Badge parking outside.

Question 11

🚽 A Note on Our Toilets (We Know, We Know…)

Accepted Answer

We believe in being honest with our community—and if there’s one thing we could change tomorrow, it’s the toilets!

Originally built during the venue’s nightclub days, they’re fully functional and cleaned regularly, but they don’t reflect the warm, inclusive, family-friendly space Palm Beach has become. Think: classic nightclub vibes, not community chic.

We’re working toward a full renovation to bring them up to the modern standard our guests deserve.

💡 Want to be part of the change?
If you’re a local business or individual interested in sponsoring or supporting a toilet makeover for the benefit of our community, we’d love to hear from you.

Got Questions? We’ve Got You.

Frequently asked questions