Frequently Asked Questions
Q. How early can we arrive to set up for a birthday party?
A. We allow access to the venue 30 minutes before the start time. (Subject to availability) Don't panic, it may not seem long but it's plenty of time.
Q. Can you bring your own drink?
A. You are welcome to provide soft drinks for children at Kids Parties 12 years & under.
You or your guests are not permitted to bring any alcohol or other beverages onto the premises. The hirer will be charged £13.50 per item for any drinks found or confiscated.
At Teens parties you can purchase Jugs of Pepsi, Lemonade or Mocktails at the bar. Free tap water is available upon request.
Q. How many people can we invite?
A. The capacity for the main room is approx 500 so you can invite as many guests as you like. There is no restrictions on age either so younger children and family and friends are most welcome.
Q. Can I change the date of my booking?
A. Should you wish to change the date of your event (once it has been confirmed with a deposit) we will allow the hirer to change the date (subject to availability) but a fee of £100 will be required for the date move. This fee will need to be paid before the new date can be confirmed.
Q. Do you have a cancellation policy?
A. Yes, All cancellation requests must be made in writing.
Bookings cancelled up to 21 days before the event will not receive a refund on any hire fees paid to date.
Bookings cancelled 20 days or less before the event will be subject to pay the full total hire cost.
Please see terms and conditions of hire for full cancellation details and options. All deposits are NON REFUNDABLE or TRANSFERABLE.
Q. Can we give the DJ a playlist?
A. We have a very versatile DJ who will play all genres of music and takes requests on the night, however if preferred, you may email a playlist of 10 songs to email@example.com as this will give the DJ an idea of what you would like. But please do not be disappointed if all the songs on your list are not played on the night.
Q. Do you supply invitations?
A. Our Kids and Children’s Disco package includes FREE invitations; however you do have the option to add invitations to your party booking via the booking form. If you would like personalised printed invitations created please contact us for a quote. Please note that Invitations may take 7 – 10 days to arrive.
Q. Do you do food?
A. We can supply a hot or cold buffet as well as Hotdogs. Alternatively you are welcome to bring your own food or use an external catering company. This also includes ordering in pizza.
Q. Is the building disabled friendly?
A. The building has full disabled access and disabled toilets.
Q. Is the public allowed in during a party or function?
A. No. The venue is exclusively yours during the period of hire. We ask that an adult monitors the doors at parties to prevent entry to anyone who is not permitted access. Alternatively for an additional charge you can appoint an employee or door supervisor to monitor the door.
Q. Can babies and younger children attend?
A. Yes of course, the venue is exclusively yours during the period of hire so all are welcome as we are licensed for children on the premises.
Q. Is the DJ covered in the price?
A. All children's party packages are inclusive with a DJ. There is no additional charge.
Q. Is there security or would someone need to be on the door?
A. We ask that a responsible adult preferably over the age of 25 is appointed to monitor the doors at parties to prevent entry to anyone who is not permitted access and to prevent guests of the party leaving the premises. Alternatively for an additional charge you can appoint an employee or SIA door supervisor to monitor the door. The person you nominate MUST remain on the door for the entire party.
Q. Is the bar open at a child's party for the adults?
A. Yes it is. Alcoholic drinks may be consumed by adults at children’s parties. We operate a strict Challenge 25 and No ID No Sale Policy. We also have Zero Tolerance to Underage Drinking.
Q. Do we need to clean up after or do you do it?
A . If you opted not to pay the cleaning fee, you will be required to clean the venue after use. Full details of duties can be found in the terms and conditions of hire. If you decide to change your mind on the night the cleaning fee payable will be £45.
Q. Where can you park?
A. There is parking outside De Golden Lion pub alternatively there is a car park behind the kebab shops or behind the council offices. Some customers also use the Castle Theater car park