Frequently Asked Questions
FOR CUSTOMERS
Teen Parties
Q. I’ve filled in a booking form. What happens now? Do I pay on the day? How do I get the invitations?
A. Thank you for completing a booking form. Your booking with us has been reserved for the date and time you requested and no one else will be able to reserve that slot.
You will receive a hire quote via email within the next 48 hours (please keep an eye on your spam mail). The quote will be valid for 2 weeks from that date and it contain full details and prices of the package requested, plus any extra’s you may have chosen.
If any amendments or changes are required, please email us.
If you are happy with the quote, you can choose to accept it. You will then need to pay a deposit of £100 which is non-refundable or transferable in the event of cancellation and deducted from the total hire fee.
The deposit will need to be paid by the expiry date on your quote and will be taken off the total hire fee. Details on how to make payment along with your personal reference number will be on your quote.
Once, the deposit has been received, you will receive a booking confirmation email with an invoice which will confirm the outstanding balance and due date the remainder of payment is required by. The balance will need to paid 2 weeks before the event.
If you have requested personalised digital or printed invitations, you will need to pay upfront to enable us to process your order. You can pay this in with your deposit, however once paid for this order cannot be cancelled as we send off externally for design and / or print and are charged per order.
Q. What’s included in the party package?
A.Our party package will include everything that is listed on our website and your quote. Our party packages may change from time to time but will always include a Disco with a DJ and Party Host included.
Q. Do you decorate the Venue?
A. No, the venue is not decorated but you are welcome to bring balloons, banners and any other decorations you wish to bring. Please note that we DO NOT allow any confetti balloons, table sprinkles, confetti or party poppers to be used in the venue.
Q. Do we need to decorate the venue?
A. Decorating the venue is entirely a personal choice. If you bring no decorations, you and your guests will still receive an AMAZING Palm Beach Party.
Q. How early can we arrive to set up for a birthday party?
A. We allow courtesy access to the venue 30 minutes before the start time. (Subject to availability) Don't panic, it may not seem long but it's plenty of time). There is no option to extend this.
Q. Am I able to bring in additional services such as a LED Numbers?
A. Yes you are. That’s no problem at all. They will need to arrive during your set up and collect immediately after the event unless agreed otherwise in advance. Our staff members are unable to move LED numbers etc due to liability.
Q. Do you provide drinks in the package?
A. No, drinks are not provided in the party package.
You are also NOT allowed to bring ANY drinks into the venue for a teens party. The bar will be open for guests to purchase soft drinks. If you would like to provide drinks for your guests jugs of Pepsi, Pepsi Max, Fizzy Blue &/Or Red Mix, Lemonade and Orange and Passionfruit mix (J20) can be purchased at the bar. They will serve approximately 10 - 15 people and can be purchased on the night.
Q. Will the bar be open?
A. Yes it will. The bar will be open for either parents or guests to purchase drinks.
Alcoholic drinks may be consumed by adults at children’s parties. We operate a strict Challenge 25 and No ID No Sale Policy. We also have Zero Tolerance to Underage Drinking.
Q. How many people we can invite?
A. You can invite as many people as you like including friends, family, grandparents and older and younger brothers and sisters. The more the merrier.
Q. Can I change the date of my booking?
A. Should you wish to change the date of your event (once it has been confirmed with the payment of a deposit) we will allow the hirer to change the date (subject to availability) but a fee of £100 will be required for the date move. This fee will need to be paid before the new date can be confirmed.
Q. Do you have a cancellation policy?
A. Yes, details of our cancellation policy can be found here in the terms and conditions of hire https://www.clubpalmbeach.co.uk/t-c-s
Q. Can we give the DJ a playlist?
A. We have a very versatile DJ who will play all genres of music and takes requests on the night, however if preferred, you may email a playlist of a MAXIMUM OF 10 songs to clubpalmbeach@gmail.com as this will give the DJ an idea of what you would like. But please do not be disappointed if all the songs on your list are not played on the night.
Q. Do you provide food?
A. You have an option at the time of booking of adding our Hotdog Package to your booking. We will provide just Hotdogs as per the description. Alternatively, you are welcome to bring your own food, buffet, sweets or use an external catering company. This also includes ordering in pizza which is a popular choice.
Q. Is the building disabled friendly?
A. The building has full disabled access and disabled toilets available on request.
Q. Is the public allowed in during a party or function?
A. No. Our venue is ONLY open for private functions or events. The venue is therefore exclusively yours during the period of hire.
Q. Is there security or would someone need to be on the door?
A. We ask that a responsible adult preferably over the age of 25 is appointed to monitor the door to prevent entry to anyone who is not permitted access and to prevent guests of the party leaving the premises. Alternatively for an additional charge you can appoint an employee or SIA door supervisor to monitor the door. The person you nominate MUST remain on the door for the entire party.
Q. Where can you park?
A. You cannot park in the Swansgate Multi-storey Car Park which is adjacent to the club after 6PM!
Parking is available at
Tithe Barn Road
Wellingborough NN8 1BP
Or Doddington Road Car park behind the
Kebab Shops